March 16, 2020 – Aerolíneas Argentinas announced that it shall add three new special flights: two to Madrid and one to Miami.
In the case of Madrid, the flights will depart from Barajas International Airport on March 19 and 21 (at 8.10 PM) respectively. Said flights will originate in Buenos Aires on March 18 and 20, departing at 11.55 PM.
Additionally, the new flight to Miami is scheduled for March 20 at 9.30 AM, and will depart from Wilcox Field International Airport (Said flight will originate in Buenos Aires, departing on March 19 from Ezeiza at 11 PM).
These flights are in addition to the special operations that the Company has already scheduled to and from Miami on March 18 and 19. This way, the Company will be operating 5 special flights to risk zones, which involves having an aggregate of 1350 additional seats.
Commercial policy applied to passengers flying with other companies
Aerolíneas Argentinas has been taking the necessary steps to allow passengers who have purchased tickets from other airlines to fly home with the Argentine flag carrier through the endorsement of tickets and/or the issuance of codeshare tickets. In all cases, passengers must visit the commercial offices of the company from whom they have purchased their original tickets so that a new reservation to fly with Aerolíneas Argentinas may be issued.
The company has also implemented a contingency plan through a special WhatsApp line, its call center and its customer service offices in Europe and the United States.
It is worth mentioning that during the last weekend the company received 62,000 requests.