The business carried out by the company is overseen by the Argentine Civil Aviation Administration (ANAC, for its acronym in Spanish).
Law No. 25326 is a public order rule that governs the activity of databases that record personal information to ensure that individuals have control over the use of their personal data.
Aerolíneas Argentinas has registered its databases with the National Registry of Databases, ensuring the effective protection of the personal data of all its users.
For further information, please visit the website of the Argentine Ministry of Justice and Human Rights: http://www.jus.gov.ar
Aerolíneas Argentinas S.A., with domicile ad litem at Av. Rafael Obligado s/n, Terminal 4, 5th Floor, Aeroparque Jorge Newbery, City of Buenos Aires.
The following Terms and Conditions govern the use of the Website www.aerolineas.com (the “Website”), where our company provides information about: offers for individual passengers and travel agencies, the company, products and services, Frequent Flyer Program, Cargo, and FAQs. Please read these Terms and Conditions carefully, as your use of the Website means you have provided your full consent. If you want to make any comments about the Website and/or have any suggestions, please direct them to ventasonline@aerolineas.com.ar. Some services offered on the Website may also contain specific Terms and Conditions that are additional to those set out here.
Moreover, regarding some services, we have reached agreements with other airlines that will operate the aircraft on which you will travel. Flights operated in this manner will be governed by the Conditions of Carriage of those airlines. You can find the details of these Conditions of Carriage on the website of the company operating the flight, or you may learn about them directly from the airline operating the flight.
Access to the Website is completely free and does not require registration. However, registration is necessary to purchase tickets, to join the Aerolíneas Plus frequent flyer program, and to get a password to check the miles earned under said program.
Cookies Policy
This Cookies Policy applies to the website that can be accessed through the URL https://www.aerolineas.com.ar/ (or the Website), owned by Aerolíneas Argentinas, S.A., with Taxpayer Identification Number (CUIT, for its acronym in Spanish) 30-64140555-4, and domiciled at Av. Rafael Obligado s/n, Edificio
Corporativo Terminal 4, 5th Floor, Aeroparque Jorge Newbery, C1425DAA City of Buenos Aires, Argentine Republic (hereinafter, Aerolíneas Argentinas).
Accessing and browsing the Website implies the use and download of first-party and third-party cookies on the device (computer, tablet, smartphone, etc.) used to access it and browse through the website, in order to allow and optimize your browsing experience, as well as to analyze certain behaviors. This is done with the sole purpose of analyzing our services and showing you advertisements related to your preferences based on a profile created from your browsing habits.
We encourage you to read this Cookies Policy carefully to learn more about how Aerolíneas Argentinas uses this technology.
1. What are cookies?
Cookies are small data files that are downloaded on your device from the Website you visit and which are used to record certain interactions in your browsing experience on a website, a mobile application, etc., storing data that can be updated and retrieved from your device. These files are stored on the user's computer or device and contain data, generally anonymous, that are not harmful to your device. They are used to remember your preferences when you return to that website, such as the language selected in a previous visit, access data, or page customization.
Cookies can also be used to record anonymous information about how a visitor uses a web page. For example, from what other web page they are accessing a website, or if they used a banner to get there.
2. Consent
When you access the Website of Aerolíneas Argentinas, you will be provided with certain information about the use of this technology through the device or terminal equipment used, and we will request your consent for it.
Please note that some cookies may be necessary for the operation of the Website, and if you refuse this consent, access to it may be impaired or it may not work correctly.
Additionally, through the system or settings panel, you can choose to accept or reject all cookies or do so selectively and manage your preferences.
You can withdraw your consent to the use of this technology at any time. Refer to section "4. How to change cookie settings" of this Cookies Policy for further information.
3. Cookies used on our Website
We use strictly necessary and essential cookies to analyze our services and/or show you personalized advertisements based on a profile created from your browsing habits on the Website, using secure areas, customized options, etc.
The Website also includes links to external pages. Aerolíneas Argentinas does not control the cookies used by these external websites. However, for more information about the cookies of social media platforms or other external websites, the user can directly check their own cookie policies.
Specifically, and according to their purpose, Aerolíneas Argentinas uses the following types of cookies on the Website:
a. Preference or personalization cookies: they allow the user to adapt the Aerolíneas Argentinas Website to some general predetermined features such as preferred language, browser used, or the region from where it is accessed.
b. Technical cookies: they provide flow and comfort while browsing through the page, and ensure the proper functioning of the Website and provide security. They are also used to manage spaces and enable advertising content on the Website. For example, cookies used for session maintenance, response time management, performance, or validation of options, etc.
c. Analysis or measurement cookies: they gather information for the statistical analysis of the use of the page by users. Thus, they allow us to know user preferences to improve the services offered and to limit advertising impacts. For example, analyzing the search terms used by users to reach the page, studying the geographical area where most users are located, or limiting the appearance of repeated ads on the Website.
d. Behavioral advertising cookies: they manage the advertising spaces on the page so that each User is offered advertising content according to their browsing habits and preferences, as well as other information provided during navigation.
If you choose not to accept cookies, we will not download any cookies, except those allowed by law (such as language or technical cookies).
A list of cookies is set out below, including their type, origin, and purpose.
Cookies Esenciales
| Domain | Cookie Name | Description |
|---|---|---|
| www.mailing.aerolineas.com.ar | ASP.NET_SessionId | Identifies the user’s session on the server. |
| Aerolineas.com.ar | TOKEN | Functional cookie to store the token and avoid multiple calls to the endpoint /token. |
| New Relic | JSESSIONID | Maintains anonymous user session on the server in sites with JavaServer Pages (JSP). |
Cookies de Seguimiento
| Domain | Cookie Name | Description |
|---|---|---|
| Aerolineas.com.ar | _dc_gtm_UA-7304952-1 | Limits request rate for DoubleClick Campaign Manager tracking. |
| _fbp | Used by Facebook for advertising products and visit tracking. | |
| _ga* | Google Analytics cookie for distinguishing users. | |
| _gcl_au | Conversion link cookie to attribute conversions outside the landing page. | |
| _gid | Used to distinguish users | |
| Doubleclick (ads) | DSID | Identifies logged-in users on non-Google sites and personalized ads. |
| IDE | Shows Google ads on non-Google sites. | |
| Google.com | 1P_JAR | Transfers data to Google. |
| AID | Links activities on devices connected to a Google account. | |
| NID | DoubleClick Cookie to make ads more attractive. | |
| __Secure-3PAPISID | Visitor interest profile for personalized ads and retargeting. | |
| __Secure-3PSID | Similar to __Secure-3PAPISID for personalized ads. | |
| __Secure-3PSIDCC | Similar to __Secure-3PAPISID for personalized ads. | |
| __Secure-3PSIDTS | Secure persistent cookie, typically associated with Google services. | |
| New Relic | auth_token | Stores an authentication token to identify the user on Twitter. |
| muc_ads | Related to ad management and tracking interactions with ads. | |
| personalization_id | Personalizes the user experience on Twitter, even when not logged in. |
In addition to cookies, "tracking pixels" (also known as web beacons or pixel tags) may be used by us or by the companies listed above. These are tiny transparent images embedded in the Website itself (and therefore not stored on your device) that allow us to verify things such as the number of visitors to a specific page or the technical settings of the browser used by the users. The purposes for which they are used are similar to those described in the previous table.
4. How to change cookie settings or withdraw consent
You may withdraw your consent to the use of cookies at any time. To do this, you can:
Manage your cookie consent by adjusting your preferences through the settings panel available on the main page of the Website.
Disable or block the download of Cookies through the specific functions of the browser you use. Below, we provide a list of instructions and links on the steps to follow for the activation, deactivation, removal, and management of cookies according to each browser:
Safari Open Safari, click Safari > Preferences > Privacy > Cookies and website data, and choose the desired option.
Safari para iOS In Safari, tap Settings > Privacy & Security > Block All Cookies.
Google Chrome Open Google Chrome, click on the Chrome menu icon > Settings > Show advanced settings > Privacy > Content settings > Cookies, and set your own preferences.
Google Chrome para Android e iOS Open Google Chrome, tap the Chrome menu icon > Settings > Show advanced settings > Privacy > Content settings > Cookies, and set your own preferences.
Internet Explorer Click on the Internet Explorer icon on the taskbar > Tools > Internet Options > Privacy, and customize the cookie settings according to your preferences.
Internet Explorer Mobile Open Internet Explorer Mobile, tap More > Settings, and customize the cookie settings according to your preferences.
Microsoft Edge On the browser, click More > Settings > Advanced settings > Privacy and services > Cookies, and choose the desired option.
Mozilla Firefox Open Firefox, click the Menu button > Preferences > Privacy & Security > History > Use custom settings for history, and customize the cookie settings according to your preferences.
Mozilla Firefox Open Firefox, tap the Menu button > Settings > Privacy > Cookies, and customize the cookie settings according to your preferences.
Opera Open Opera, click Settings > Preferences > Advanced > Privacy & Security > Content settings > Cookies, and customize the cookie settings according to your preferences.
These browsers are subject to updates or changes, so if the information or links above are outdated, if your browser is not on this list (Konqueror, Arora, Flock, etc.), or if you cannot find a way to manage cookies, please check the official Website or contact us.
If you have any questions, do not hesitate to send us an email at ventasonline@aerolineas.com.ar, or if you prefer, you can write to us at Av. Rafael Obligado s/n, Edificio Corporativo Terminal 4, 5th Floor, Aeroparque Jorge Newbery, C1425DAA City of Buenos Aires, Argentina, to the attention of Aerolíneas Argentinas, S.A.