Ticket refund

To request the refund of your ticket, we ask that you bear the following in mind before filling out the form below:

The option to request a refund due to buyer’s remorse governed by Resolution No. 424/20 issued by the Secretariat of Commerce does not apply to air transport services for the carriage of passengers, baggage and cargo, as provided for in Resolution No. 329/2020 issued by the Argentine Civil Aviation Administration (ANAC).
You may only request the refund within the validity period of the ticket (12 months as from its issuance date).
Only the refunds for tickets purchased through Aerolíneas’ own sales channels will be processed (Argentine website, Call Center, WhatsApp, Airports and Sales Offices). If you purchased your ticket at a travel agency, you will need to contact said agency to request the refund.
The refund will only be processed if the issued fare allows it. Penalties shall apply based on the conditions governing the ticket fare you purchased. Bear in mind that, in the event of a combination of different types of fares under the same ticket, the refund conditions of the most restrictive fare will apply.
If you purchased your ticket through the website, you must fill out the form choosing the country of residence, which must match the one selected at the time of purchase. This form only applies for the refund of tickets purchased through the Argentine website.
It is important that you accurately enter your details on the form. If we have any specific questions, we will contact you via email.
The refund of the amount collected on account of the Personal Assets/Income Tax (S5) repealed by General Resolution No. 5463/23 may only be requested before the Argentine Internal Revenue System (AFIP).

Full name as it appears on the ticket

Aerolíneas Plus member mumber

Ticket/VCR Number

13 numbers only

Booking code

6 letters only

Flight date

Reason why you are requesting the refund

Select

Segment to be refunded

City name

We ask that you please enter the following bank information so that we may refund your money, in the event that we have any issues to refund it via the original payment method.

We suggest copying/pasting the information provided by the bank, to avoid any typos.

Payer name

Place of residence

Enter city

Email address

Confirm email address

Phone number

Cell phone

Payer ID

Non-resident

Bank

Select

Unique Bank Code (CBU)

Alias

Account number

Account type (savings, checking)

Select

CUIT / CUIL / CDI

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Observations/comments

Remaining 150 characters

I am aware of and accept any possible penalties or withholdings that may apply in connection with the ticket refund. If different types of fares apply to your ticket, the change and refund conditions of the most restrictive fare will apply. In addition, please bear in mind that, if you purchased a refundable Round Trip ticket fare, you will only be entitled to a full refund if you have not taken any of the flights purchased (i.e. if you have not started the flight). If you have partially used the ticket, the value of the segment effectively used will be deducted based on the One Way fare, and only the remainder will be refunded, if applicable. This shall apply only in the case of a special Round Trip fare that cannot be divided exactly in half (otherwise, you must contact us at our Whatsapp +54911 4940 4798 Monday through Friday, from 9 a.m. to 6 p.m., or through our Call Center, at 54 (11) 5199 3555, Monday through Friday, from 8 a.m. to 8 p.m. and on Saturdays, Sundays and holidays from 8 a.m. to 2 p.m. (Local time in Argentina)